Field service management involves multiple levels of coordination, fast response time and prompt issue resolution. An efficient after-sales service process needs automated tools to enable the service teams and field technicians – gain visibility, improve efficiency, and increase productivity.
Best-in-class ServitiumCRM is a smart field service management software with built-in features designed to help your service teams to deliver exceptional customer service.
ServitiumCRM Web Software helps enterprises to provide onsite services towards customers. There are Predefined methodologies adopted in software to automate & optimize the service processes like scheduling, appointment, follow up, etc.
With our field service CRM, you can not only assign calls, review warranty information, access product or service-related information in real-time, but also give an overview of the complete call lifecycle, product replacement process, and even the charges, collection, & deposit details. Our ServitiumCRM mobile app also gives field technicians opportunity to improve performance and service better. Transform your business and achieve better results.
- Call Allocation/Assignment
- Part/Product – Approval & Replacement
Do more with the field service management software
Improve Communication: ServitiumCRM field service software provides a unified platform to the after-sales support team to allocate calls and plan daily routine activities seamlessly. Additionally, it improves efficiency and brings better coordination within multiple team members.
Workforce Management: Ensure field service technicians have time to service and complete all assigned customer issues within time.
Track Performance and Insights: Dispatch the right technicians at the right time. Gain visibility of technician performance and daily tasks, sending/receiving timely notifications.
Avoid Manual Errors: Get proactive with automation. Eliminate errors and save time by avoiding lengthy paper-based work.
Our field service CRM with its built-in features deliver excellent after-sales service. Get a view of the customers more interactively.