When you operate a dynamic business, keeping pace with the needs of your customers and delivering world-class service is a top-notch priority. Savvy customers are using multiple platforms to interact with companies. To retain customers, businesses need to provide excellent service at every customer touch-point.
A Call Centre is the first point of contact where customers reach out to resolve their pain points and issues. When customers call for any queries or complaints, your customer support management software should be equipped to empower your service agents to provide a superior service experience.
The CRM application should provide your call center agents access to updated customer-related information, purchased product information, call history, warranty details as well as service history.
ServitiumCRM – is a next-generation Customer Service Management Software. It helps call center agents to acquire proper information on customer account & history instantly to improve the overall customer engagement. It provides a real-time view to agents across processes on the web as well as mobile.
- Call Registration – Inbound & Outbound Call/Web/SMS/Email
- General Enquiry/Lead
- Centralized Customer Data
- Employee Evaluation
- Available on Both On-premise and the Cloud
Benefits of ServitiumCRM – customer service management software
360-degree Customer view: With a comprehensive overview of the customer details, deliver faster resolution and better customer service.
Elevate Customer Experience: Customer details at your finger-tips make providing a personalized service experience to the customer, easier. Happy customers mean higher CSAT scores.
Improve Efficiency: Increase team productivity, drive efficiency of service processes, enabling quick service delivery and issue resolution.
Improve Accountability: Streamlined processes improve accountability and help better evaluate performance across employees, service centers, field agents, etc.
Automatic Case Escalation: Automated follow-ups and reminders prevent delays from your side. Some escalation cases may require quick actions. ServitiumCRM customer service management software enables automatic escalations to keep stakeholders constantly informed on the status of cases and their solutions.