Field service management involves multiple levels of coordination, fast response time, and prompt issue resolution. An efficient after-sales service process needs automated tools to enable the service teams and field Engineers – gain visibility, improve efficiency, and increase productivity.
Best-in-class ServitiumCRM is a smart field service management software with built-in features designed to help your service teams to deliver exceptional customer service.
ServitiumCRM – Web Software helps enterprises to efficiently manage their onsite field services towards customers. There are predefined methodologies adopted in ServitiumCRM to automate & optimize the field service processes like scheduling, appointment, follow-up, etc.
With our field service CRM, you can not only assign calls, review warranty information, access product or service-related information in real-time, but also get an overview of the complete call lifecycle, product replacement process, and even the charges, collection, & deposit details. Our ServitiumCRM mobile app also gives field engineers an opportunity to improve performance and provide better service.
- Call Allocation/Assignment:
Optimize your call allocation/assignment with ServitiumCRM. From the registration of the customer call for the service request to the call center forwarding the service request to the service center and the service center assigning the service request call to the right engineer.
Get the customized dashboard under the Field service management software where the service agents can check all the pending, closed, and cancelled service requests and take appropriate action to resolve the same as quickly as possible.
- Part/Product – Approval & Replacement:
Manual tracking, managing & handling of inventory can be difficult as well as time-consuming. Our smart field service management software enables enterprises to track & manage their inventory in a highly effective way where engineers can check available stock, submit the replacement request for any spare part, and get instant approval.
The ServitiumCRM- FSM software enables the service engineers to effectively complete the payment process without any paperwork, complexities, & manual errors. Under the field service operation, the service center/engineer can confirm the warranty validation of the product as well as check the charges of the product replacement and service charges.
Do more with the field service management software
Improve Communication: ServitiumCRM- Field service software provides a unified platform to the after-sales support team to allocate calls and plan daily routine activities seamlessly. Additionally, it improves efficiency and brings better coordination within multiple team members.
Workforce Management: Ensure that the right field service engineers is allocated the service call as per skill and requirement and all assigned customer issues are completed within time.
Track Performance and Insights: Dispatch the right engineers at the right time. Gain visibility of engineer performance and daily tasks, sending/receiving timely notifications.
Avoid Manual Errors: Get proactive with automation. Eliminate errors and save time by avoiding lengthy paper-based work.
Our field service CRM with its built-in features delives excellent after-sales service. Manage your field service processes better. Improve your customer experience.