Privacy Policy

Scope & Applicability

This Privacy Policy applies to all individuals who:

• Visit any website owned or operated by Path Infotech Ltd., including www.servitiumcrm.com and associated pages.
• Download and use any mobile application published by Path Infotech Ltd. on the Google Play Store or Apple App Store, including ServitiumCRM Customer App, Field Service Engineer App, Retail / Dealer App, Supervisor App, and other co-branded variants.
• Interact with Path Infotech through social platforms (LinkedIn, Facebook, X / Twitter, Google), messaging platforms (WhatsApp for Business, Microsoft Teams, Zoom, Google Meet), or any official Path Infotech communication channel.
• Submit personal details through forms, emails, calls, events, or partner engagements.

This Privacy Policy does not apply to the data practices of third-party websites that may be linked from our platforms. Please review their individual privacy policies before sharing your personal information with them.

Information We Collect

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is limited to your name, e-mail address, telephone number, company affiliation, country, or location, but may include other information when needed to provide a requested service.

Information is collected via the following modes or platforms:

• Website Forms: When you submit enquiries, request demos, sign up for newsletters, register for events, or contact us via any Path Infotech website form.
• Mobile Applications: When you download and use our applications (ServitiumCRM Customer App, Field Service Engineer App, Retail/Dealer App, Supervisor App, and others), certain personal information is collected to enable service functionality.
• Social & Communication Platforms: When you engage with Path Infotech on platforms such as LinkedIn, Facebook, X (Twitter), Google, WhatsApp for Business, Microsoft Teams, Zoom, or Google Meet.
• Email & Telephone Interactions: When you contact us via email, telephone, or other direct communication methods.
• Events & Partnerships: When you attend events, webinars, or interact with us through partner organizations.
• Automated Technologies: Through cookies, web beacons, and similar tracking technologies that operate on our digital properties, we may collect personal information.

Use Of Your Personal Information

We use your personal information for the following purposes:

• Responding to your enquiries or requests pursuant to your emails, telephone calls, faxes, and/or submission of form(s).
• To deliver support and services that you request or purchase.
• To evaluate and improve our products, services, marketing, and customer relationships.
• To interact with you on third-party social networks. Our interactions with you on such networks are subject to the respective networks' privacy policies and terms of use.
• Sending you general business/commercial communications, including product upgrades, special offers, updated information, and other new services from Path.
• To communicate with you about conferences, workshops, or any other events hosted or co-hosted by Path or one of our partners.
• Responding to your queries and taking follow-up actions on your feedback.

Data Security

Path Infotech employs organizational, technical, and administrative safeguards to protect information. We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of electronic transmission or storage is 100% secure.

Data Retention

We retain personal data only as long as reasonably necessary, or as mandated by relevant legal or compliance obligations under Path Infotech's corporate policies.

Your Rights

Depending on jurisdiction, you may have the right to:

• Access, update, or correct your personal information.
• Request deletion of your personal information, subject to Path Infotech's policies and legal obligations.

Requests may be made directly to Path Infotech using the contact information below. (see Section 8).

Third Party Websites

Our website may, from time to time, contain links to third-party websites. If you follow a link to any of these websites, please note that such websites operate independently and have their own privacy policies. Path Infotech does not control and is not responsible or liable for the content, activities, or data practices of third-party websites.

We encourage you to review the privacy policy of any third-party site before submitting your personal information. A link from our website does not constitute an endorsement of that site's privacy practices.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy Statement from time to time to reflect changes in our practices, legal requirements, or service offerings. When we do, we will post the updated version on our website(s) and revise the Last Updated date at the top. We encourage you to review this page periodically to stay informed.

Contact Us

For questions or concerns regarding this Statement of Privacy, write to enquiry@servitiumcrm.com