General Features
IOT
Achieve frictionless customer experience by capitalizing features of ServitiumCRM - Mobility, Self-Service and resolution knowledge base solutions for Technicians.
Unique Processes Support:
- Service Franchisee / Outsourcing Management
- Warranty & AMC Management
- Technicians day & route planner
- Ticket transfer and estimation
- Technician Inventory for repair & replacements
- Tap away access to WAR room or further support
What if you can achieve same customer experience as of buying and new mobile device. Forget the worrisome areas by seamless MSL data availability and faster ELS using ServitiumCRM.
Unique Processes Support:
- Single Screen Allocation & Prioritization
- Device & Model based service SOPs configurations
- Real Time Entitlements Tracking Warranty/Replace
- Productivity Monitor for Service Agents & Technical Team
- Ease of estimate generation
- Pro-rata based inventory & Auto PO
ServitiumCRM comes with complete package as Ticketing system, Inventory, MIS Reports, Graphical Dashboards and provides a visibility through comprehensive Web & Mobile Applications.
Unique Processes Support:
- Warranty Management
- Real Time Tracking & Monitoring of Team
- Reward with Incentive policy to the Technician & Dealer on sold products
- Ease of Claim Management for Dealers
- Help your Field Service team to resolve customer onsite issues
- Alert & Notification Mechanism
With ServitiumCRM your engineers are equipped to ramp up efficiency & provide great customer services. Ease of replacement and warranty management issued challans and temporary replacement to keep the systems running.
Unique Processes Support:
- Manage Collection, Charges & Invoicing
- Streamline your sale process getting new leads
- Keep your client record organized & in one place
- Quality Control
- Easy to Integrate with Third party Applications like ERP, SAP etc.
- Sales Order Processing
Integrate & synchronize performance across all channels with implementation of ServitiumCRM. Easy to access centrally stored data for efficient processing.
Unique Processes Support:
- Operational Activities with automation of Business Process
- Support & Enhance Quality Management Practice
- Manage Inventory-GRN, Part Order, Stock Transfer.
- Staff Claim & Attendance
- Track & Manage Appointment and Distribution of Schedules
- Collaborations with customers on multiple communication channels like web/SMS/Email etc.
