Mobility Solutions

ServitiumCRM mobility solutions are designed to deliver personalized and convenient after-sales service and improve the overall customer experience. Users can perform several tasks quickly and accurately. You can keep your customer service operation running 24/7 while ensuring better workforce management.

Customer Mobile App
Retailer Mobile App
Field Service Supervisor App

Customer Mobile App by ServitiumCRM

Make customer service easy & convenient for your customers. With our feature-rich mobile app, customers can solve their product-related issues effortlessly. Our seamless IoT integration allows them to manage their IoT-enabled devices better.

User Management : Customers can self-register any product, scan and upload related invoice copies, add their home address, view service history, track warranty details, and much more.

Service Request : Customers can raise the service request for any product, view the progress of the request, and submit feedback for a product or service. Check details of the engineer such as a photograph & name, current location, and customer can even send their location to the engineer.

Customer Connect : Users get push notifications and service alerts related to their service requests, warranty, etc., directly in the customer mobile app. Customers also get app update alerts, new product tips, product information, as well as new launch details.

Features of Customer Mobile App

  • A comprehensive view of product and service history.
  • Monitor and control IoT-enabled device health and usage.
  • Built-in payment gateway integration.
  • Knowledge bank including product manual for troubleshooting
  • Supports English and Hindi language.
  • Available for download from Android or Apple store.

Benefits of Customer Service App

  • Available 24X7, 365 days.
  • Complete product information at the fingertips
  • Effortless Warranty registration
  • Faster issue resolution
  • Improved customer engagement

Retailer Mobile App

Retailers are instrumental in delivering exceptional service experiences. Our Mobile App offers a comprehensive platform for retailers to ease their administrative, service, and sales needs. Retailers can directly register the complaints or service requests on the behalf of the customers. They directly upload the customer information and enable OEMs to provide on-time customer service.

Retailer Administration : Retailer can evaluate the daily performance of their sales team. They can create and manage individual salespersons, create user profiles, get OEM approvals for the same, and much more.

Customer service focus : Through the mobile app retailers can register customer complaints and service requests for owned inventory. They can easily manage their customer’s service issues, keep a tab of pending service calls, view closure details of calls, as well as remain in touch with their customers.

Tertiary sales registration : The Retailer Mobile App also helps in registering a new sale as well as submitting customer information for a purchased product. Retailers can also approve demo or installation requests. They also get notifications for new schemes and product launches enabling the retailers to cross or up-sell to their registered customers.

Some Salient Features of Retailer App

  • Built-in bar code scanning feature.
  • Complete visibility of the actual sales.
  • Product information as well as view of service history.
  • Supports English and Hindi language.
  • Available for download from Google play store.

Benefits of Retailer Service App

  • Available 24X7, 365 days.
  • Evaluate the performance of every salesperson.
  • Cross-sell & upsell
  • Improve customer relationship
  • OEMs can minimize call center costs.
  • Increase AMC registrations.

Field Service Supervisor Mobile App

Deliver excellent service with our Field Service Supervisor Mobile App. Enhance the performance of your field service teams. Its built-in features quickly address after-sales service challenges such as aligning the right field service engineer to service requests, checking engineer availability, utilizing real-time location tracking, etc. Improve team performance, productivity, reduce service costs and increase customer satisfaction.

Allocate/reallocate calls : The supervisor can allocate service calls directly via the field service mobile app. They can check engineer availability and reallocate assigned calls basis location or service request criticality.

Assign jobs easily : The supervisor can assign the job to the engineer based on priority, skills, availability, and distance. They can even close the call on the behalf of the engineer.

Track engineer performance : Get a comprehensive view of the field engineer’s performance with proper stats and day-by-day activities.

Some Salient Features of Field Service Supervisor App

  • Easily allocate/reallocate calls
  • Send the right service engineer at the right time
  • Empowers service supervisor to perform critical administrative activities
  • Check the performance of the field service engineer.
  • Download application from play store.

Benefits of Field Service Supervisor App

  • Save service time
  • Track engineer anytime from anywhere
  • Helps to find a skill-based engineer