Reports & Analytics

Service teams need access to accurate data across business processes to make a prompt decision and service your customers better.

Creating a report from raw data is a tedious task. Collecting the data from diverse sources, compiling and converting it into productive use, requires an extensive investment of time and human effort. High manual effort means the reports are prone to human errors and thus not reliable.

Generate instant reports to manage your team and their activities via using ServitiumCRM – customer support management software. Highly customizable, get real-time insights into daily process activities. It comes with an option of an advanced reporting tool that can be delivered into your inbox on a daily, weekly and monthly basis.

Key Features

  • Dashboards-Open/Closed/Pending Complaint Calls
  • Process Activity Tracker
  • Multiple Filters Applicable in Searching Criteria
  • Export Reports in Different Format Such as Pdf, Excel, Etc.

Our reporting and analytics feature enables users to take a prompt and smart decision at multiple turns. Some of the reports that can be created:

Call Aging Analysis: For a comprehensive overview of the pending calls and reasons for the same across processes, service Centres, locations, etc.

ASC performance report: Track your ASC performance across units and geographies.

Part consumption related reports: Access reports of part replacement requests. View consumption across ASCs and geographies. Improve product quality and increase customer satisfaction.

Franchisee Payout analysis: Generate reports on franchisee claim payout details, etc.

CSAT reports: View your CSAT scores to see how satisfied the customers are with your company’s product and services.

The right insight into your business processes can help you manage costs, improve performance and overall system efficiency and achieve greater customer satisfaction.