WhatsApp* is a popular messaging platform with more than 2 billion global users who spend nearly three hours on average every day, checking their messages. It presents a perfect opportunity for Enterprises to connect with their customers, provide better service, and improve engagements.
ServitiumCRM brings you in-built WhatsApp integration to transform how you connect and interact with your customers. Organizations using this platform for customer outreach are finding themselves successful in quickly and efficiently addressing their customer’s questions, queries and concerns.
Customer purchasing any product, can register a service query for installation, billing-related information, quality-related issues, or faulty product, or any other. So, type in your message using the chatbot and your complaint will be registered.
Customers can see the actual status of the complaint with the help of the chatbot’s messaging facility. Just enter your complaint number and get the real-time status.
Customers can renew the warranty against any product and get the SLA agreement offered by the company.
Using chatbot, the service center team can simplify data capture and collect customer information such as name, gender, age, product, and contact information.
Standardizing push notifications templates of complaint registration, complaint closure, happy code, OTP, capture C-Sat, and opt-in are common use cases.
After registration of the customer complaint, issue, or query on WhatsApp, a ticket is automatically generated. These tickets can be viewed and accessed easily.
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