A field service mobile application is a very dynamic and highly effective platform that can increase the productivity and efficiency of field service engineer.
Our field service mobile app enables field engineer to work efficiently and quickly manage their daily tasks and assigned calls from anywhere.
The field service engineer can access relevant information at the right time and deliver prompt and timely service to your customers. They can mark attendance and leaves while on the move, access assigned calls, route maps, customer details, product information, warranty details, and more.
The mobile app enables the engineer to manage the complete service workflow and ensures that assigned tasks are completed as per customer expectations, within dedicated timelines, and with quality specifications.
With the ServitiumCRM field service mobile application, the technician can check the assigned service calls by the service center along with customer details, including name, address, phone number, registered products, service history, warranty information, and more. The technicians can accordingly plan their daily tasks and route maps.
Assign service calls to the right technician as per their location. At the same time, the technician can plan and optimize their route for upcoming service requests. The supervisor can track a technician’s location with the GEO tracking feature of the ServitiumCRM technician mobile app.
Field service technicians can mark attendance using the ServitiumCRM- field service mobile application. They can also submit their leave applications and travel expense claims using the mobile app.
The mobile app helps the field service technician directly connect with the help desk team for any technical assistance. They can share information on damaged spare parts as a video or image. Also, they can quickly check spare part availability as per requirement.
In case of spare parts requirements, the field service technician can submit requests for part replacement and track previous pending requests. After completing a service request, the technician can close the call using the technician's mobile app.
Field technicians can prepare, plan and act faster for each call assigned to them. They can optimize their route plans, get the customer information at their fingertips, and even arm themselves with the required spare parts for a customer call. You can reduce costs, improve efficiency, and increase customer satisfaction with this.
The technician can now access all customer and product-related information digitally, anywhere, anytime. They can reduce paper-based manual efforts in collecting and managing data such as pending calls, customer details, warranty information, registered product information, service request date, and more.
The technician can search an assigned call using the call ID in the ServitiumCRM field service mobile application and get the complete service call, customer, and product details.