Access to the right information at the right time is crucial for the field technicians to deliver prompt and timely service to your customers. A field service app provides a platform for field technicians to work efficiently from any location. They can access assigned calls, customer details, product information, warranty, and spare part details, etc.
Empowering your field technician with a mobility solution increases your first-time fix rate while preparing the field technician for upcoming multiple turns in daily business. It also brings greater visibility to the Management, making managing the field service team easier.
We offer a Mobility Solution for Field Service Engineers to manage the complete service workflow through the ServitiumCRM Mobile Application. This Mobile App ensures that tasks assigned to Field Engineers are completed as per customer expectations within the timelines and quality specifications.
- Call Allocation/Reallocation
- Engineer Geo Tracking/SLA/Quality Codes
- Attendance/Leave/Travel Expenses
- Technical Help Desk
- Call Closure & Pending with Parts
Do more with your Field Service Mobile App
Optimize route plans to arrive on time: Field technicians can prepare, plan and act faster for each call assigned to them. They can optimize their route plans, get the customer information on their fingertips and even arm themselves with the right spare parts for the customer call. By doing this you not only reduce costs but also improve efficiency and increase customer satisfaction.
Easily to collect important data: Reduce paper-based manual efforts. From attendance marking, call assigning, verifying product/ warranty information, to capturing and sending damaged part photos and collecting customer signature, the ServitiumCRM Mobile App is designed to do all. Digitally collecting data reduces the chances of errors. The information is secured and preserved, avoiding the risk of losing any record.
Some more benefits of choosing a Smart Mobility Solution
- Reduce downtime for the field technician and increase efficiency and productivity
- Increase first-time fix rates
- Deliver superior service with the right parts and technical helpdesk
- With real-time scheduling, reach customer location on time every time
- Improve communication with real-time updates and less manual errors
Happy customers generate more repeatable business. Integrate and deploy cloud-based Field Service CRM to avoid complexities and deliver more connected customer experience.