A field service mobile application is a very dynamic and highly effective platform that can increase the productivity and efficiency of field service technicians.
The ServitiumCRM field service mobile app enables field technicians to work efficiently from any location. Specially designed with their needs in mind, it helps the service technicians to manage their daily tasks and service calls easily.
The technician can access relevant information at the right time and deliver prompt and timely service to your customers. They can mark attendance and leaves while on the move, access assigned calls, route maps, customer details, product information, warranty details, and much more.
Our Mobility Solution enables the technician to manage the complete service workflow and ensures that tasks assigned are completed as per customer expectations, within dedicated timelines, along with quality specifications. Thus, enhancing the customer’s service experience.
- Call Allocation/Reallocation:
Service center allocates the service call to a technician, sent to the ServitiumCRM field service mobile application. The technician can check the assigned calls along with all the details of the customers such as caller id, name, address, product name, phone number, etc. The technicians can accordingly plan their daily tasks and route maps.
- Engineer Geo Tracking/SLA/Quality Codes:
Your supervisor can track a technician’s location with the GEO tracking feature of the ServitiumCRM technician mobile app. Service calls can be assigned to the right technician as per their location. At the same time, the technician can plan & optimize their route for the upcoming service request.
- Attendance/Leave/Claim Submission:
Field service technicians can mark their attendance using the ServitiumCRM- field service mobile application. They can also submit their leave applications and travel expense claims using the mobile application.
- Technical Help Desk:
The field service technician can directly connect with the help desk team for any technical assistance. They can share information on damaged spare parts in the form of a video or image. Also, they can quickly check spare part availability as per requirement.
- Call Closure & Pending Parts:
In case of spare parts requirements, the field service technician can submit requests for replacement parts as well as track previous pending requests. After completing a service request, the technician can close the call using the ServitiumCRM mobile app.
DO more with ServitiumCRM Field Service Mobile App
Optimize route plans to arrive on time: Field technicians can prepare, plan and act faster for each call assigned to them. They can optimize their route plans, get the customer information at their fingertips, and even arm themselves with the right spare parts for the customer call. With this, you can reduce costs, improve efficiency, and increase customer satisfaction.
Access relevant data on the go: Reduce paper-based manual efforts in collecting and managing information such as pending calls, customer details, warranty information, customer product information, service request date, etc. The technician can now access all this information digitally, anywhere, anytime.
View customer & product details, service history: The technician can even search an assigned call using the call ID in the ServitiumCRM field service mobile application and get the complete service call, customer, and product details.
Some benefits of choosing a ServitiumCRM Smart Mobility Solution:
- Increase efficiency and productivity of the field technician team.
- Increase first-time fix rates
- Improve communication with real-time notifications and alerts.
- Fewer manual errors with image, video, invoice upload facility
- The offline facility allows information capture even without a network.
- With real-time scheduling, service route mapping, the technician can reach the customer’s location on time every time.
- Deliver superior service with access to the right information.
Happy customers generate more repeatable business. Implement the ServitiumCRM Field Service CRM and Field Service mobile app to avoid service complexities and deliver a more connected customer experience.