Field Service-Engineers App

A Field Service Engineer application is a very dynamic and highly effective platform that can increase the productivity and efficiency of field service engineers.

The ServitiumCRM Engineer mobile app enables field engineers to work efficiently from any location. Specially designed with their needs in mind, it helps the service engineers to manage their daily tasks and service calls easily.

The Engineer can access relevant information at the right time and deliver prompt and timely service to your customers. They can mark attendance and leaves while on the move, access assigned calls, route maps, customer details, product information, warranty details, and much more.

Our Mobility Solution enables field engineers to manage the complete service workflow and ensures that tasks assigned are completed as per customer expectations, within dedicated timelines, along with quality specifications. Thus, enhancing the customer’s service experience.

Key Features

  • Call Allocation/Reallocation:

    The service center allocates the service call to an engineer and sent it to the ServitiumCRM Engineer mobile application. The engineer can check the assigned calls along with all the details of the customers such as caller id, name, address, product name, phone number, etc. The engineers can accordingly plan their daily tasks and route maps.

  • Engineer Geo Tracking/SLA/Quality Codes:

    Your supervisor can track an engineer’s location with the GEO tracking feature of the ServitiumCRM Engineer mobile app. Service calls can be assigned to the right engineer as per their location. At the same time, the engineer can plan & optimize their route for the upcoming service request.

  • Attendance/Leave/Claim Submission:

    The field service engineer can mark their attendance using the ServitiumCRM- engineer mobile application. They can also submit their leave applications and travel expense claims using the mobile application.

  • Technical Help Desk:

    The field service engineer can directly connect with the help desk team for any engineer assistance. They can share information on damaged spare parts in the form of a video or image. Also, they can quickly check spare part availability as per requirement.

  • Call Closure & Pending Parts:

    In case of spare parts requirements, the field service engineer can submit requests for replacement parts as well as track previous pending requests. After completing a service request, the engineer can close the call using the ServitiumCRM Engineer mobile app.

DO more with ServitiumCRM Engineer Mobile App-

Optimize route plans to arrive on time: Optimize route plans to arrive on time: Field engineers can prepare, plan and act faster for each call assigned to them. They can optimize their route plans, get customer information at their fingertips, and even arm themselves with the right spare parts for the customer call. With this, you can reduce costs, improve efficiency, and increase customer satisfaction.

Access relevant data on the go: Reduce paper-based manual efforts in collecting and managing information such as pending calls, customer details, warranty information, customer product information, service request date, etc. The engineer can now access all this information digitally, anywhere, anytime.

View customer & product details, service history: The engineer can even search an assigned call using the call ID in the ServitiumCRM field service mobile application and get the complete service call, customer, and product details.

Some benefits of choosing a ServitiumCRM Smart Mobility Solution:

  • Increase efficiency and productivity of the field engineer team.
  • Increase first-time fix rates
  • Improve communication with real-time notifications and alerts.
  • Fewer manual errors with image, video, invoice upload facility
  • The offline facility allows information capture even without a network.
  • With real-time scheduling, and service route mapping, the engineer can reach the customer’s location on time every time.
  • Deliver superior service with access to the right information.

Happy customers generate more repeatable business. Implement the ServitiumCRM and Field Service Engineer app to avoid service complexities and deliver a more connected customer experience.