What is taking Customer Experience/Service Management’s sleep

  1. Customers have a access to competitive products/services
  2. Customers expect consistent experience across multiple channels
  3. Increasing cost of customer acquisition

Top Factors Effecting Customer
Service

  1. Time-to-issue resolution
  2. Consistency of experience
  3. Cost of service
  4. Lack of self service options and its information

How do Best-in-class Businesses look at
Customer Service?


  • Customer retention rate
  • Year-over-year improvement in customer satisfaction rate
  • Year-over-year growth in company revenue
  • Year-over-year improvement (decrease) is response time to customer requests
  • Year-over-year improvement in average customer profit margin
ServitiumCRM

Best-in-class, comprehensive Customer Service CRM designed to support end-to-end
after-sales processes of organizations across industries and geographies.

Cross-industry service processes & best practices
Industry - specific service processes
& best practices
Optimized costs
Cost Optimization
Greater visibility across functions
Standardization of Business
Processes
Faster resolutions
Analytics - Service Quality
& Defect Analysis
Streamlined service processes
Increase in Revenue
Enriched customer experience
Effective Communication
features

Operations

Field service operations

Install base management

Warranty & AMC management

Parts and return management

Mobility

Mobile field service management

Analytics

Field service quality analysis

Field defect quality analysis

Industries

Faster resolutions

Consumer Durables

Faster resolutions

Home Appliances

Faster resolutions

Sanitary ware

Faster resolutions

Power Management

Faster resolutions

Water Technologies


DELHI‎

T: +91-120-4726-100


MUMBAI

T: +91-22-4276 6700


SINGAPORE

T: +65-6776-6492


AUSTRALIA

T: +61-2-8277-4554


AMERICA

T: +1 415 255 5962